BOOKING CONDITIONS Hereinafter
called ‘Kenya Airways’’
Apply to all Bookings covered by ATOL.
1. RESERVING YOUR HOLIDAY
On receipt of your request and deposit we will
confirm you booking and from that point cancellation
charges will apply, and send you a confirmation
with details of your arrangements. Please note
that a telephone booking confirmation is as
firmly confirmed as if it were made/confirmed
in writing at that time.
2. PRICE GUARANTEE
CHARTER FLIGHT ARRANGEMENTS: - The price shown
on this confirmation invoice will not be subject
to any surcharges. SCHEDULED FLIGHT ARRANGEMENTS:-
As scheduled airlines reserve the right to increase
prices at any time the price shown on this confirmation
invoice will ONLY be guaranteed once full payments
is received before due date of payment. The
payment of a deposit guarantees your seat, not
GOVERNMENT ACTION: - Our price Guarantee can
not cover increases due to direct Government
action e.g. the imposition of VAT or Passenger
3. MINOR CHANGES TO YOUR HOLIDAY
If we are obliged to make any minor change in
the arrangements for your holiday we will inform
you as soon as possible.
4. MAJOR CHANGES TO YOUR HOLIDAY
If before you depart we have to make any major
change to your holiday arrangements e.g. change
of departure time of more than 12 hours, change
of airport(but excluding changes between airports
in London region, aircraft type airline) it
will only be because we are forced to do so
by circumstances usually beyond our control.
In such an unlikely event we will inform you
immediately and our objective will be to minimise
your inconvenience. We will wherever possible
offer you alternative arrangements as close
as possible to your original choice. You will
then have a choice of accepting, taking another
available holiday of similar price or cancelling.
Should you choose to cancel you will be reimbursed
all monies paid to us.
5. GROUP HOLIDAYS
Some of our holidays are based on minimum number
of participants and in the unlikely event that
these numbers are not reached we reserve the
right to cancel the tour and refund all payments
made. Prices are subject to increase if the
group size is reduced.
Details of airlines, flight numbers/schedules
and destination airport will be shown on your
invoice/confirmation. We regret we are unable
to guarantee specific aircraft types or airline.
The Company strongly recommend that the Client
takes out adequate insurance. The Client is
herewith recommended to read the terms of any
insurance effected to satisfy themselves as
to the fitness of cover. The Company will be
pleased to quote you for insurance. Should insurance
be declined you will be asked to sign our indemnity
8. MAKING A BOOKING
The person making the booking becomes responsible
to The Company for the payment of the total
price of the arrangements for all passengers
shown on the invoice.
No booking will be confirmed unless the required
deposit has been received by The Company.
10. CHANGING YOUR ARRANGEMENTS
If you wish to change any item – other than
increasing the number of persons in your party
– and providing we can accommodate the change,
you will have to pay an Amendment Fee per person.
These fees can vary greatly and will be advised
at the time changes are made. Changes must be
confirmed to us in writing. From time to time
we are required to collect additional taxes
and surcharges. You will be informed of any such charges
prior to ticket issue.
Should you or any member of your party be
forced to cancel you holiday, we must be notified,
in writing, by the person who made the booking
and who is therefore responsible for the payment.
of the cancellation charges. Cancellation
charges are calculated from the date we receive
the written notice of cancellation.
Amount of cancellation charge (shown as a % total holiday
More Than 42 days . . . . . . . . . . . .
. . . . . . . . . . . . .Deposit
29-42 days . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . 50%
15-28 days . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . 70%
8-14 days . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . 90%
1-7 days . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . 100%
Travel Insurance Premiums are not refundable
CANCELLATION AFTER TICKET ISSUE: - will result
in loss of 100% of total cost of all travel
arrangements in most cases. Please consult
your reservation adviser. Charter flights
carry a 100% cancellation fee both before
and after ticket issue.
If you have a problem during your holiday,
it is a legal requirement that you inform
the property owner/hotel management/our local
agent who will endeavour to resolve the situation.
If your complaint cannot be sorted out locally
you must obtain written confirmation that
the complaint was lodged. You must follow
this up within 28days of your return home
in writing to us with all the relevant details.
If you fail to follow this procedure, it may
make it impossible to investigate your complaint
13. LEGAL JURISDICTION
We accept the jurisdiction of the Courts in
any part of the UK in which the client is
domiciled. For clients not domiciled in the
UK the Court of England shall have sole jurisdiction.
Please read the following terms
and conditions carefully as they apply to
all bookings made. No variations shall be
valid unless agreed and confirmed in writing
by a Director of The Company. A verbal variation
will not be valid.
The Company act as agents only in transactions
relating to flight, care hire, accommodation,
package holidays etc. and book those facilities
for you(the client) on behalf of the Supplier
or Operator (the Principal). The Company are
not the Principal and do not act as the Principal
nor shall they be construed as being such
by inference or otherwise. This confirmation
does not constitute a contract. Your contract
is with the Principal named overleaf. The
Company are not liable for the Principals
actions, failures or omissions.
No booking will be confirmed unless required
deposit has been received by The Company.
Principals reserve the right to increase prices
up to the date on which they receive the balance.
Payment of a deposit guarantees your seat,
not the price.
Bookings made will be immediately subject
to the Principal’s terms and conditions and
The Company have no authority to vary them
in the Client’s favour.
All amendments/cancellations will incur charges.
Please note that a telephone booking confirmation
is as firmly confirmed as if it were made/confirmed
in writing at that time.
The Company will attempt to fulfil Clients
requirements to its best abilities and in
the event of complaint, will pass such complaints
to the Principal concerned on the Clients
behalf. As agent only, The Company will not
be able to commit the Principal as o their
correct course of actions. The Company strongly
recommend that the Client takes out adequate
insurance whether or not it is a Principal’s
condition of booking. The Client is herewith
recommended to read the terms of any insurance
effected to satisfy themselves as to the fitness
of cover. The Company will be pleased to quote
you for insurance. Should insurance be declined
you will be asked to sign our indemnity form.
CONDITIONS APPLYING To A and B
Please remember that the person making the booking accepts ALL the booking
conditions and is liable for any amendment
fees, late payments or cancellation charges
that arise on behalf of ALL the passengers
in their party. In addition they are also
responsible for checking this and all future
documentation and for advising us immediately
if anything is missing or incorrect. The details overleaf are given in
good faith based on information from the Principal
at the time of booking. Should it transpire
that any of these details differ you will
be advised immediately.
You must pay the balance by the due date shown
on the confirmation. Please note that for
some telephone bookings full payment may be
required IMMEDIATELY i.e. before you receive
confirmation. If this applies you will be
advised when the booking is made. It
is very important that you pay balances when
due because failure to do so may lead to the
cancellation of your holiday and still leave
you liable to the cancellation charges.
Where an extra ‘’booking charge’’ applies
this will have been advised at the time of
booking. All credit card payments
are subject to a 3% charge. However
where cancellation can be avoided with the
Principal a late payment of £30 will
be applied to your balance.
PASSPORT, VISA AND HEALTH REQUIREMENTS – Your are responsible
for checking all these items
Passport and Visa: You must
consult the relevant Embassy or Consulate
for this information. Requirements may change
and you should check for up-to-date position
in good time before departure. We regret we
can accept no liability if you are refused
entry onto the flight or into any country
due to failure on you part to carry the correct
passport, visa or other documents required
by any airline, authority or country.
Health: Recommended inoculations
for travel may change at any time and you
should consult your doctor on current recommendations
before you depart. Health requirements for
you holiday destination are outlined in the
Department of Health leaflet entitled ‘’The
Traveller’s Guide to Health’’ (T4), which
is available by calling 0800 555 777. It is
your responsibility to ensure that you obtain
all recommended inoculations, take all recommended
medication and follow all medical advice in
relation to your trip.
SPEACIAL REQUEST AND MEDICAL PROBLEMS
If you have any special requests, please advise
us at time of booking. Although we will endeavour
to pass any such request on to the relevant
supplier, we regret we cannot guarantee any
request will be met. Failure to meet any special
request will not be a breach of contract on
our part. If you have any medical problem
or disability which may affect your booked
arrangements, you must advise us in writing
at the time of booking giving full details.
If we feel unable to properly accommodate
your particular needs, we must reserve the
right to decline/cancel your booking.
When you book with us, you accept responsibility
for any damage or loss caused by you or any
member of your party. Proper payment for any
such damage or loss must be made at the time
direct to the accommodation owner or manager
or other supplier. If you fail to do so, you
must indemnify us against any claims (including
legal costs) subsequently made against us
as a result of your actions. We expect all
clients to have consideration for other people.
If in our opinion or in the opinion of any
other person in authority you are behaving
in such a way as to cause or to be like to
cause distress, danger or annoyance to any
third party or damage to property, we reserve
the right to terminate your arrangements without
notice. In this situation towards you (including
any return transport arrangements) will immediately
cease and we will not be responsible for meeting
any costs or expenses you may incur as a result,
making any refund or paying compensation.
We accept no responsibility for and shall
not be liable in respect of any loss or damage
or alterations, delays or changes arising
from unusual and unforeseeable circumstances
beyond our control, such as war or threat
of war, riot, civil strife, industrial dispute
including air traffic control disputes, terrorist
activity, natural and nuclear disaster, fire
or adverse weather conditions, technical problems
with transport, closure or congestion of airports
or ports, cancellations of schedules by scheduled
You can check the current position on any
country by telephoning the Foreign and Commonwealth
Office’s Travel Advice Unit on 0161 870 6475.
RECONFIRMING RETURN/ONWARD FLIGHTS
It is your responsibility to ensure you follow
ALL RECONFIRMATION INSTRUCTIONS which will
be shown EITHER on the FRONT of this invoice
or on your travel documents. The Company will
not be liable for any additional costs due
to your failure to reconfirm flights.
The address for all documentation will
be that given at the time of booking. Documents
will normally be despatched 7 days before
departure. N.B. For bookings made within 14
days of departure it may be necessary for
you to collect your air tickets at the airport.
Any other vouchers will be posted/faxed to
you direct. Only E-Tickets will be sent by
1st class post at client’s own risk. For additional
security scheduled airline Paper Tickets
are usually sent by Recorded Delivery and
in this event it is your responsibility to
ensure receipt/collection. If Paper Tickets
are lost in the post and a new set of tickets
has to be reissued you may have to pay for
the tickets again. A form of indemnity will
have to be filled in to claim your monies
which can take 6 months. LATE BOOKIGNS may
also require Registered/Courier delivery of
documents in which case the appropriate charges
will have been advised at the time of booking.
||Note: All Fares
All Excluding Taxes and Subject To Availabilty.
Further Informations please Call Us:
0161 870 6475
||We are authorized dealers for Kenya-Airways based
in UK. The website should not be considered a representation
of the Kenya-Airways, rather a means to provide
options for worldwide flights and promote sales.